Reference

Terms That Govern Your dt999 Account

These terms set out what you agree to when you open and use your dt999 account — from deposits via JazzCash, Easypaisa, or Raast through to withdrawals and account closure.

Account EligibilityDeposit & Withdrawal RulesJazzCash · Easypaisa · RaastAccount Suspension PolicyGoverning Law
dt999 Terms That Govern Your dt999 Account
HOW WE HANDLE YOUR DATA

Account Security and Your Rights

We hold your account data — name, CNIC reference, registered mobile number, and transaction history — only for as long as needed to operate your account and meet our legal obligations. You can request a copy of the data we hold, ask us to correct inaccurate details, or request account closure by contacting support with your registered email. Closure requests are processed within the timeframe set out in our data retention schedule, which is available on request.

Data Retention

We keep your account and transaction records for the period required by applicable law. After closure, retained data is held securely and not used for marketing.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. Never share your OTP with anyone, including support staff.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to improve the lobby experience. You can manage cookie preferences from your browser settings.

Requesting Changes

To update your registered name, mobile number, or payment details, submit a request via live chat or email with a copy of your valid CNIC for verification.

TERMS CONTACT PATHS

Reach Us About These Terms

Questions about what these terms mean for your account, or a request to update your registered details, can be sent through any of the channels below. Our support team handles terms-related queries separately from general account help — flag your message as a terms or policy question so it reaches the right person without delay.

Live Chat Open the chat widget from any page in your account dashboard to raise a terms query directly with our support team.
Email Support Send a written terms or policy question to our support address. Include your registered account email so we can verify your identity before responding.
Help Centre Our help centre carries plain-language summaries of key policy sections. Search by topic or browse the account and payments categories.

Common Questions About Our Terms

These are the questions we get most often about how our terms apply to real account situations — from eligibility to data requests.

Account access depends on local law and is available only where permitted in your region. You must be of legal age in your jurisdiction and provide accurate identity details at registration.

We notify you before material changes take effect, using the contact details on your account. Continuing to use the platform after that notice means you accept the updated terms.

Mismatched payment details trigger a manual review hold. Contact support with your CNIC and registered mobile number to resolve the mismatch before the transaction can clear.

Send a data request to our support email from your registered account address. We will verify your identity and provide the relevant records within the timeframe required by applicable law.

Accounts can be suspended for breaching these terms — including providing false identity details, using a third-party payment account, or activity that violates applicable local law.

Submit a closure request via live chat or email. After closure, we retain only the records required by law, held securely and not used for any marketing or profiling purpose.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.